Jawatan Kosong PA, Marketing, Programer Website - Adda Height Johor Bahru
Jennifer Tam - Sat 27/Apr/2019 10:09am [Last Comment]
1. Marketing
- Knowledge in IT
- Fluent in Bahasa Malaysia and English
- Can presentation in English

2. Programer-Website & apps
- Knowledge in Coding: Laravel & C++

Please Contact:
018-9104193 Jennifer

Niche: Web Design Malaysia | Perisian Komputer | Kerja Sales | Kerja Kosong | Kerja Diploma Dan Ijazah | Jobs & Vacancies in Malaysia
 
1. Mhafizg - Mon 29/Apr/2019, 10:00pm
Can contact me at this number below.

010 2337590  
2. Mhafizg - Mon 29/Apr/2019, 10:06pm
Current Duties and Responsibilities:

- Provides level 1.5 and Google Support Level 2.
- Uses troubleshooting techniques and tools to identify technical defects/issues.
- Assign incidents in line with documented guidelines and procedures.
- Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident. SME (Subject Matter Expert) for MSI account.
- Account administrator for creating editing and deleting ID.
- Handling customer feedback and complaint. Assigning to help AIA, Rolls Royce Account.
- Clearly and concisely logs and tracks details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database.
- Actively seeks and records customer email addresses on each incidence of customer contact.
- On going training for CLOUD services.
Accomplishments: (Top call takers, Strong FCR, good use of Knowledge Scripts, good CSAT, reaching an average of 40 contacts a day, Best Agent 2014, Zero MC for 2014 & 2015, Best Agent for the Month of December 2015)......  

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