Hiring! Customer Service Professional (Night Shift) - Plaza Sentral, KL
SRG Asia Pacific @ SRG Asia Pacific Sdn Bhd - Fri 5/Aug/2022 6:23am
Customer Service Professional

DUTIES AND RESPONSIBILITIES:

- Interact with customers via telephone to provide information and assistance
- Professionally handle high volume of inquiries from customers
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- Must demonstrate high degree of integrity and confidentiality –
- Maintain confidentiality of customer information at all times
- Undertake any other duties as-and-when assigned by the Management

REQUIREMENTS:

- Must possess minimum SPM
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal focused
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
- Able to work on public holidays and weekends
- Required to have own transportation arrangement as u need to work on PM Shift (1-10PM, 2PM-11PM, 3PM-12AM, 4PM-1AM, 5PM-2AM)

What you get

- Attractive salary package (Basic + Allowances + Cross Selling Incentives) up to RM3500
- Employee Rate Plan RM200 Monthly basis (Mobile Allowance)
- Medical & Hospitalization Coverage

DROP YOUR CV AT:
careers@srgasia.com.my

Website:
https://www.srgasia.com.my

Tq.

Niche: Kerja Kosong | Jobs & Vacancies in Malaysia
 
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