Industry Retail Store/ home d?cor & fabrics
Min Education/Qualification Diploma
No of Years of Experience 2 year (s)
Length of Assignment Permanent
Salary Offered RM 3500 - RM 4500 Monthly
Gender Any
Races Any
Nationality : Malaysian
Age : Between 28 to 55
Work Location : They will operate across all our locations however will be based at The Mines centrally. It will require a 4-6 week training block in Australia prior to commencement so they will need to be able to travel.
Transport Provided No
Candidate Reports To (Position) Regional Manager Asia
Candidate Starts Work On immediately
Working Hours 6days a week 48hrs
Other specifications Regional Trainer
The role requires an experienced trainer in retail. Min 2 years? experience in a similar role.
Full time
Must have transport
The role will be assisting the store team across all operational functions of a store.
Customer service
POS
Back of house process ? Stock inventory system, cash handling
They will operate across all our locations however will be based at The Mines centrally. It will require a 4-6 week training block in Australia prior to commencement so they will need to be able to travel.
Duties
Position Description ?Store Training Coordinator
Position title Store Training Coordinator

Department Retail Operations - Asia

Reporting to Regional Manager Asia

Position Purpose To asses and establish learning needs based on the organisation?s strategic initiatives.
To deliver training programs to develop employee competencies in line with key business activity, key performance drivers and challenges for their people within designated state.

Key Working Relationships
Internal ? HR team
? Talent, Leadership and Development
? Store Management
? Regional Managers
? Operations team
? Merchandise teams
? OHS
? Marketing team
? IT
External ? Training providers

Major Responsibilities Measures (TBA)

Customer Advocate

? Consistent application of the internal communication standards (Branding) and mechanisms to improve and maintain open channels of communication between Stores and Support Group.
? Actively demonstrate constructive communication skills ? written, verbal and non-verbal
? Improve customer experiences in store through the identification of training and coaching needs.
Develop and Track Organisation Development Metrics
? In conjunction with Regional Manager, develop and track measures of success that monitor and measure Spotlight?s people initiatives.
? Provide timely training and financial reports, maintain attendance database and collation of participant evaluation data
? Manage costs below budget

Feedback from customer

Maintain high standard & consistent branding

Employee Learning & Development

? Conduct & administer in store training & induction as required.
? Analyse store training needs & recommend appropriate training programmes in consultation with Regional Manager.
? Influence & coach leadership teams to ensure effective succession planning is implemented and maintained.
? Responsible for systems to maximise Spotlight performance and development of employees by:
? Review current in store programs and techniques to recommend organisational development programs.
? Ensuring effective performance and development planning and measurement processes are in place to support associated training programmes.
? Work with Team Leaders, Store Managers and Regional Manager to develop and provide a training calendar for Store Retail Team Leaders to ensure knowledge and skills are adequate to perform in role.
? Monitor and evaluate the implementation of programs, and develop and maintain records of objectives, outcomes, employee feedback and other data reflecting current objectives.
Training Calender
? Liaising with internal trainers to ensure effective and timely delivery of all training and with all the required resources.
? Sourcing venues and required equipment, training materials and catering in line with budgetary requirements.

Training Material Maintenance
? Ensure latest version documents and programmes are being used
? Circulation of training material to Stores
Employee Relations
* Promotes the principles of fairness and equity, in line with ethical and legislative obligations, to ensure an environment free of discrimination that endorses an environment of respect and tolerance.
* Complies with all Company principles, procedures and directions relating to the management and development of team members.

General
? Other responsabilities as directed by Regional Manager or Operations Manager
? Work with Regional Manager to identify specific training requirements

** Uplift in development/ performance results of identified HR lifecycle tools

** Delivery against budget/ROI measure

** Retail Store compliance and capability development

** Performance against defined metric tool.

** Performance against budget

** Timeframes met

** Communication and influencing ability

** Stakeholder feedback

** Consistent, efficient and accurate documentation maintained

Key Selection Criteria
Essential
? Sound understanding of adult learning principles as they relate to the workplace
? Proven retail training experience
? Fluent in Malay and English
? Be highly customer service focused and able to liaise effectively at all levels
? Demonstrated computer literacy
? Outstanding written and verbal communications skills with an eye for detail
? Ability to multi task, manage time effectively and prioritise workload within deadlines
? Demonstrated initiative and the ability to challenge and question others
? Coachable and open to new ideas
? Willingness to travel
Desirable ? Ability to develop training programmes
? Exposure to a fast paced retail environment
? Ability to work within a busy team environment
? Have a willingness to learn and to develop others
? Well presented and confident in manner

Please email updated resume with recent photos to hr10@work-solutions.com @ call Norma 0162231007 for further enquiry

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