IT Helpdesk Customer Support at Ampang Selangor (Kontrak) - Immediate Hiring
Zulaikharosli - Thu 7/Mar/2019 12:05pm
April Intake (IMMEDIATE HIRING)

Jawatan - IT HELPDESK CUSTOMER SUPPORT (Kontrak)
Minimum Kelulusan : Diploma/ Certificate in Engineering (Computer/Telecommunication) or equivalent
Gaji Maksimum : RM1,500.00
Mula Kerja : 01/04/2019
Tempat Bekerja : Ampang, Selangor

Syarat-syarat lain :
Keutamaan diberikan kepada calon yang mempunyai kenderaan seperti motorsikal/ kereta

Maklumat lanjut, sila hubungi:
011-20685989 (Cik Siti)

IT Help Desk Technician Responsibilities

Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirements
* Proven experience as a help desk technician or other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in Malay/ English
* Excellent communication skills
* Customer-oriented and cool-tempered
* Diploma/ Certificate in Engineering (Computer/Telecommunication) or equivalent.

Maklumat lanjut, sila hubungi:
011-20685989 (Cik Siti)

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